Self-Service Password Reset

Update Password and Security Information

See these instructions on updating your password and security information. Before updating your password or security information, please review the Password Guidelines and Password Reset and Security Information Reminders below. Please follow the instructions to download and enroll the Microsoft Authenticator app on your mobile device if you have not already done so.

Update Password and Security Information

Forgotten Password Reset

Self-service password reset gives you the ability to change a forgotten password. If you need more assistance, see these instructions on how to reset your password. Before resetting your password, please review the Password Guidelines and Password Reset and Security Information Reminders below.

Forgotten Password Reset

Password Guidelines

  • Passwords must be at least 8 characters in length (15 characters for the Peoria Service Area).
  • Passwords must contain any 3 of the following 4 categories:
    • English uppercase characters (A through Z)
    • English lowercase characters (a through z)
    • Base 10 digits (0 through 9)
    • Non-alphabetic characters (for example, !, $, #, %)
  • Don’t use a password that is the same or similar to one you use on any other website.
  • Don’t use a single word (e.g. “princess”) or a commonly used phrase (e.g. “Iloveyou”). 
  • Don’t use personal information (such as your name and birthday or those of your friends and family, your favorite bands, and phrases you like to use). 

Password Reset and Security Information Reminders

  • It is strongly recommended that you download the Microsoft Authenticator on your mobile device and enroll it as a verification method in your Security Information using these instructions. This will eliminate needing to remember security question answers, a common cause of password reset failures.
  • It is strongly recommended to use a passphrase that is at least 15 characters long and consists of a sequence of mixed words with or without spaces (for example, “OtherAppleSouth7” or “M@ry.Had.a.Little.L@mb!”)
  • Commonly used weak passwords will be blocked.
  • Known compromised passwords will be blocked.
  • If your password fails to update, check to ensure you followed the password guidelines and try again before calling the IT Service Desk for support.
  • Team members may only perform five password reset attempts within a 24 hour period before their account is locked out.
  • Team members may validate via a phone number, or via security questions five times within an hour before their account is locked out.

If you need assistance with any password related instructions, please contact the following:

CFH / Greater Peoria Service Desk / Health Alliance (217) 383-4357
BroMenn Service Desk (309) 268-5555
Richland Service Desk (618) 392-1146
Methodist College Service Desk (309) 672-5960