Self-Service Password Reset

Update Password and Security Information

See these instructions on updating your password and security information. Before updating your password or security information, please review the Password Guidelines and Password Reset and Security Information Reminders below. Please follow the instructions to download and enroll the Microsoft Authenticator app on your mobile device if you have not already done so.

Forgotten Password Reset or Account Unlock

Self-service password reset and account unlock gives you the ability to change a forgotten password or unlock your account if you know your password. If you need more assistance, see these instructions on how to reset your password or unlock your account. Before resetting your password, please review the Password Guidelines and Password Reset and Security Information Reminders below.

Password Guidelines

• Passwords must be at least 15 characters in length.
• Passwords must contain any 3 of the following 4 categories:
  • English uppercase characters (A through Z)
  • English lowercase characters (a through z)
  • Base 10 digits (0 through 9)
  • Non-alphabetic characters (for example, !, $, #, %)
• Don't use a password that is the same or similar to one you use on any other website.
• Don’t use a single word, easily guessable patterns, commonly used phrases, or the name of the organization.
• Don't use personal information (such as your name and birthday or those of your friends and family, your favorite bands, and phrases you like to use).

Password Reset and Security Information Reminders

• It is strongly recommended that you download the Microsoft Authenticator on your mobile device and enroll it as a verification method in your Security Information using these instructions. This will eliminate needing to remember security question answers, a common cause of password reset failures.
• Consider creating a memorable passphrase by combining random words, such as “OtherAppleSouth7”.
• Commonly used weak passwords will be blocked.
• Known compromised passwords will be blocked.
• If your password fails to update, check to ensure you followed the password guidelines and try again before calling the IT Service Desk for support.
• Team members may only perform five password reset attempts within a 24 hour period before their account is locked out.
• Team members may validate via a phone number, or via security questions five times within an hour before their account is locked out.

If you need assistance with any password related instructions, please contact the following:

CFH / BroMenn / Greater Peoria / Health Alliance Service Desk (217) 383-4357
Richland Service Desk (618) 392-1146
Methodist College Service Desk (309) 672-5960